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To request a refund to your cell phone bill, please contact your carrier. Hipcricket cannot issue refunds.

If your question remains unanswered, please email: support@hipcricket.com
or write to:
Hipcricket, Inc.
401 Congress Avenue, Suite 1850
Austin Texas 78701

The subscription is a recurring service. Message and data rates may apply. Text HELP to 79640 for information, or contact support@hipcricket.com, 1-866-HIP-CRIK (866.447.2745). Text STOP to 79640 to opt out of the service. By joining this subscription program you authorize KOTV/KWTV to send you future automated marketing text messages at the mobile number you have provided. Consent is not conditioned on purchase. You must have a two-way text-enabled phone with compatible carrier and plan. Compatible major carriers include Alltel Wireless, AT&T, Boost Mobile, Cricket, MetroPCS, Sprint, T-Mobile (R), U.S. Cellular, Verizon Wireless and Virgin Mobile USA. Text messaging is not available in all areas of the United States.

Alerts sent via SMS may not be delivered to you if your phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of your wireless carrier may interfere with message delivery, including the customer's equipment, terrain, proximity to buildings, foliage, and weather. You acknowledge that urgent alerts may not be timely received and that your wireless carrier does not guarantee that alerts will be delivered. KOTV/KWTV and carriers are not liable for delayed or undelivered messages. T-Mobile (R) is not liable for delayed or undelivered messages.